ISO 20000 IT service management System
Sertifikasi ISO 20000 – ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2005 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost effective and quality IT service.
ISO/IEC 20000 consists of two parts:
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes:
- Requirements for a management system
- Planning and implementing IT service management
- Service delivery process
- Relationship processes
- Resolution processes
- Control processes
ISO/IEC 20000-2 has commit with the development and implementation of best practices that are needed to attain ISO/IEC 20000 objectives.